Legal

Refund & Cancellation Policy

Last updated: July 2026

Meer Foundation is a non-profit society sustained by the trust of donors and the fees paid by students of our certification programmes. This policy sets out, transparently, when and how refunds are issued, and how cancellations are handled.

1. Donation Refunds

We are grateful for your donation and support. We realise that circumstances can change, or that you might have made an error in the amount of your donation.

  • Standard 7-Day Refund: If you notify us within 7 days of the donation being confirmed, we will issue a full refund — no questions asked. You do not need to give a reason.
  • After 7 Days: Refund requests received after 7 days are reviewed on a case-by-case basis. If the funds have already been allocated or disbursed to a specific programme, a refund may not be possible.
  • Recurring Donations: You can cancel a recurring donation at any time. The cancellation takes effect from the next billing cycle; donations already debited follow the standard donation refund policy.

2. Programme & Course Fees

Fees for certified programmes (such as EduSuTo courses) have specific refund terms:

  • 7-Day Window: You may request a full refund within 7 days of your enrolment date, provided you have not completed more than 20% of the course material.
  • Deferrals: After 7 days, fees are non-refundable. However, you may defer your enrolment to a future cohort once at no additional cost.

3. How to Request a Refund

To request a refund or cancellation, please email us at meercare@live.com with the following details:

  • Your full name (as it appeared on the payment).
  • The transaction ID — found in your donation receipt or course enrolment email.
  • The amount paid and the date of payment.
  • For programme fees: the course name and cohort you are enrolled in.
  • A contact phone number, in case we need to verify your identity.

4. Processing Timeframes

We aim to review and initiate approved refunds within 7 business days of receiving your request. Depending on your payment method and bank, it may take an additional 3–7 business days for the funds to reflect in your account.

Frequently Asked Questions

I made a donation by mistake. Can I get a refund? +
Yes. If you notify us within 7 days of the donation, we will refund the full amount — no questions asked. Email meercare@live.com with the transaction ID and we will process the refund within 7–14 business days.
I changed my mind about a donation after 7 days. Can I still get a refund? +
Refund requests received after 7 days are reviewed on a case-by-case basis. Where the donation has already been allocated to a specific programme expenditure, we may not be able to refund — but we will explain the situation transparently and, where possible, offer an alternative such as redirecting the donation to a different programme.
What is the refund window for the EduSuTo CCS course? +
The EduSuTo Climate Change: Carbon Capture & Storage course has a 7-day full-refund window from the date of enrolment. After 7 days, fees are non-refundable — but you may defer to a future cohort once at no additional cost.
How long do refunds take to reach my account? +
We initiate refunds within 7 business days of approval. Depending on your payment method and bank, the refund may take an additional 3–7 business days to reflect in your account. Original payment method refunds are typically faster than NEFT/IMPS transfers.
How will I know my refund has been processed? +
You will receive an email confirmation when the refund is initiated, including the refund reference number and the expected credit date. If you do not receive the refund within 14 business days of the confirmation, please contact us with the reference number.
Can I cancel a recurring donation? +
Yes. You can cancel a recurring donation at any time by emailing meercare@live.com. The cancellation takes effect from the next billing cycle. Donations already debited before the cancellation request are processed under the standard donation refund policy.

Need to request a refund?

Email meercare@live.com